GuEST RELATIOnS PROGRAM LEADS TO SuRGE In PATIENT

“We had an in-house Environmental Services program struggling to meet our standards,” says CEO Paul Clark. “We were committed to increasing quality, productivity, and patient satisfaction; we also wanted to raise our staff morale and lower turnover. After study, we concluded we could not achieve these objectives with an inhouse solution, and needed the professional leadership, structured systems, and corporate resources that only a specialist firm could provide. That’s why we reached out to Crothall.” Laying the Groundwork During the first year, Crothall installed its programs and systems, implemented training programs, and raised standards. “There were some bumps,” recalls Paul Clark, “but Crothall introduced a team of strong leaders and a level of professionalism and organization that laid the foundation for the dramatic improvements to come in their second year.”